INTRODUCTION

At Better Bodies we are committed to protecting your privacy. We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

Our Privacy Notice explains how we collect, use, share and protect your personal information. When we update this policy we will post any changes on our website.

If you have any queries about this Notice please contact us at Nigel Wood Training Ltd, Email to nigelawood@hotmail.com

Alternatively contact us through our website – www.betterbodiesonline.co.uk

IDENTITY OF DATA CONTROLLER

The Data Controller in respect of this Privacy Notice is Nigel Wood Training Ltd

Updated 18th December 2019

WHEN DO WE COLLECT INFORMATION?
We collect your personal information when you:

  • Complete an Online Application for our Transformation program
  • Sign up for our newsletter on our website
  • Ask us for more information about a product or service, or contact us with a question or complaint
  • Fill in our Par Q before starting to train with us
  • Visit or browse our website. See our cookie policy.
  • Send an email to our email account through our website contact form
  • Over the phone consultations
  • You have an accident in our gyms or there was an incident where you were a witness or personally affected
  • When you start one of our programs

We may also collect, match or acquire information about you from other organisations such as Google and Facebook.

What Information do we collect
The information we collect is required for the purpose of creating your Member Account and for you to enrol on our programs. Such information allows you to be identified as a member of Better Bodies and includes:

  • Name, e-mail address, telephone number, health declaration and consent to be photographed/ filmed in sessions and this be used for advertising purposes.
  • Credit or debit card information. Note that we do not store your bank or credit card details on our web servers. They are stored on a safe program called stripe.
  • Program details such as start date, end date, length, records of injuries or telephone calls with you
  • Your contact with us, such as an email or message to our phones, messenger accounts or Facebook page
  • Your membership information – such as dates of payment owed and received.

 

How do we use this information?

  • We will use your personal information to provide you with the services or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes.  We may use your information to:
  • Process your transformation membership payment on a payment from through click funnels attached to stripe/paypal. Our chosen Payment Softwares
  • Process and bill your monthly membership payments through stripe. Our chosen payment and membership software.
  • Keep you informed about our services including operational matters relating to your Membership.
  • Contact you to check on your progress and offer support and help
  • Email you whilst on the programme to offer encouragement and support
  • Respond to any questions or concerns you might have about our services
  • Grant you access and use to our training portal through Better Bodies Online App. Our chosen online training platform.
  • Understand how you use our services, to help us develop relevant and updated services
  • Where we process your personal data based on your consent you have the right to withdraw consent at any time, for example your consent to receive direct marketing. If you no longer want to receive marketing messages from us, please click unsubscribe on the bottom of our emails. If you are no longer a member, and wish to remove your consent to receive marketing content please contact by email to nigelawood@hotmail.com
  • We’ll store your information for as long as you are a member of Better Bodies, or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations we will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as membership on our programs or a payment made on the membership We may contact you about Better Bodies services during this 6 years if you haven’t opted out of receiving marketing communications from us.

Do we use cookies?
Better Bodies uses cookies (small text files stored in your browser). These collect information that tells us how you use our websites, web-related products and services. The use of cookies does not give us access to the rest of your computer.
This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.
You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. You can find out more information about cookies including information on how to turn them off.
Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted.

KEEPING YOUR PERSONAL INFORMATION SECURE

We are dedicated and responsible at Better Bodies Fitness to ensure the security of our clients’ information and also take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. We ensure the organisations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes. Communications over the Internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the Internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We may share information about you with:

  • Service providers, agents and associated organizations to allow us to service your membership and communicate with you; for example, financial institutions to process payments, and freelance personal trainers when you sign up to classes
  • Law enforcement agencies, regulatory organizations, courts or other public authorities where we have a legal obligation to do so We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation. We will inform you if we do.

USE OF PERSONAL DATA FOR AUTOMATIC DECISION MAKING
We do not intend to use your personal data for automatic decision-making.

THIRD PARTY TRACKING
We use tools such as Google Analytics for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience. For more information and how to opt out from this please visit our cookies policy.

DO NOT TRACK (DNT)
The Better Bodies Online website does not respond to DNT signals.

COLLECTION OF CHILDREN’S DATA
Better Bodies does not collect or process children’s data.

YOUR PRIVACY RIGHTS
You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.

Access.  You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email to nigelawood@hotmail.com or the contact us section of the website.

Rectification.  If you believe we’re holding inaccurate information about you, or your personal details change, you can ask for a copy of the information and for it to be changed. Please contact us through email to nigelawood@hotmail.com or the contact us section of the website.

Erasure.You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your Membership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).

Restriction.You have the right to ask us to place restrictions on processing your data in certain circumstances.

Notification.You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.

Portability.You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.

Object.  You have the right to object to data processing of your personal data for direct marketing or profiling purposes.

Profiling.  You have the right not to be subject to any decision based on automatic processing of your personal data.

The address to be used to obtain a copy of your personal information is:
Nigel Wood Training Ltd, 163 Reeves Way, Armthorpe Doncaster. You can also contact us by emailing nigelawood@hotmail.com

CHANGES TO THIS PRIVACY NOTICE
We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our website and you will have the opportunity to adjust your communications preferences.

 

Cookie Policy – What’s a cookie?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.

Cookies are either:

– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer;

or

– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]

Cookies can also be categorised as follows:

– Strictly necessary cookies:

These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

– Performance cookies:

These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

– Functionality cookies:

These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised. We use Functionality cookies for Facebook.

To turn off cookies you can do it:

Safari: http://help.apple.com/safari/mac/8.0/#/sfri11471

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

IE: http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies